Customer-oriented energy market service in the Nordic and Baltic countries

Intelligent data

01.04.2019

Axpo started expanding their energy sales business from Central Europe to the Nordic countries in 2004. Cooperation with Empower started in 2006. It was selected as the implementing partner for physical electricity sales in the Nordic countries, responsible for IT solutions and energy market and billing services related to the physical delivery of electricity in various countries. Axpo Finland was established in 2009 to strengthen Axpo’s market position in the Nordic and Baltic countries. As business processes in the electricity retail market move to data hubs in the 2020s, a system update will be required. For this reason, Axpo selected Empower to implement Nordic data hub integrations with EnerimCIS.

– We do not operate in the consumer market so integration with data hubs does not create added value for our customers or create new business opportunities for us. Consequently, our perspective was primarily that of internal development and the goal we set for the system renewal was to free up time from repetitive routine work for tasks that create more added value for our customers. With EnerimCIS, we could automate processes considerably and eliminate sending Excel files by e-mail. The system also makes it possible to model our own processes, streamlining and waterproofing our existing routines, says Kimmo Tyni, responsible for business development and new services at Axpo. 

"With EnerimCIS, we could automate processes considerably and eliminate sending Excel files by e-mail. The system also makes it possible to model our own processes, streamlining and waterproofing our existing routines."

Cooperation with Empower has continued for a long time already.

– When the cooperation originally started, Empower had no clear market competitors that would have been able to offer equivalent energy market services in the Nordic countries. Empower’s ability to understand our needs and provide solutions for them has been the cornerstone for our cooperation and we appreciate the customer-oriented service we have received from Empower,” Tyni explains. “For us, Empower is an important partner with a unique service package – there exist no similar companies that produce energy market services as a neutral party in the Nordic and Baltic countries. Empower is also capable of offering flexibility in service production, which is an absolute requirement for success due to the cyclical nature of our business, says Tyni in conclusion. 

Customer-oriented energy market service in the Nordic and Baltic countries

Intelligent data

01.04.2019

Axpo started expanding their energy sales business from Central Europe to the Nordic countries in 2004. Cooperation with Empower started in 2006. It was selected as the implementing partner for physical electricity sales in the Nordic countries, responsible for IT solutions and energy market and billing services related to the physical delivery of electricity in various countries. Axpo Finland was established in 2009 to strengthen Axpo’s market position in the Nordic and Baltic countries. As business processes in the electricity retail market move to data hubs in the 2020s, a system update will be required. For this reason, Axpo selected Empower to implement Nordic data hub integrations with EnerimCIS.

– We do not operate in the consumer market so integration with data hubs does not create added value for our customers or create new business opportunities for us. Consequently, our perspective was primarily that of internal development and the goal we set for the system renewal was to free up time from repetitive routine work for tasks that create more added value for our customers. With EnerimCIS, we could automate processes considerably and eliminate sending Excel files by e-mail. The system also makes it possible to model our own processes, streamlining and waterproofing our existing routines, says Kimmo Tyni, responsible for business development and new services at Axpo. 

"With EnerimCIS, we could automate processes considerably and eliminate sending Excel files by e-mail. The system also makes it possible to model our own processes, streamlining and waterproofing our existing routines."

Cooperation with Empower has continued for a long time already.

– When the cooperation originally started, Empower had no clear market competitors that would have been able to offer equivalent energy market services in the Nordic countries. Empower’s ability to understand our needs and provide solutions for them has been the cornerstone for our cooperation and we appreciate the customer-oriented service we have received from Empower,” Tyni explains. “For us, Empower is an important partner with a unique service package – there exist no similar companies that produce energy market services as a neutral party in the Nordic and Baltic countries. Empower is also capable of offering flexibility in service production, which is an absolute requirement for success due to the cyclical nature of our business, says Tyni in conclusion.